Ecommerce Operations Leader
Bang phli, Thailand
Bang phli, Thailand
If you’re looking for a promising career in the sports retail industry, you’ve come to the right place! At Decathlon, we are an international company with operations in Retail, Production, and Supply & Warehouse. As we continue expanding the sports business in Thailand, we’re seeking dynamic, enthusiastic, and reliable individuals to join our growing team.
With rapid growth comes exciting opportunities for both personal and professional development. If you’re ready for the challenge, we welcome you to embark on this exciting journey with us.
Purpose of the Role
Satisfy all our sports users during the order journey. Because we want to provide the best order for our customers with a Fast, Convenient, Reliable and Accessible service.
Embody and bring to life the company's Purpose and Values within the team.
Define a target human organization suited to current and future challenges, recruiting and onboarding complementary talents to achieve this vision.
Lead and implement our management scheme to foster responsibility and autonomy in service of both collective and individual value creation.
Manage team performance and animate the continuous development of your teammates' skills, identifying and making visible the leaders of tomorrow.
Champion a "Safety First" culture, creating the right conditions to take care of all teammates while ensuring compliance with all legal and contractual obligations.
Create and foster an environment that encourages open dialogue and collaboration with all stakeholders.
Define, implement, and animate the operational framework for all fulfillment activities, including in-house fulfillment, ship-from-store operations, goods reception, and inventory management, ensuring alignment with national standards.
Lead a culture of continuous improvement to enhance efficiency and quality across all processes, from picking and packing to the seamless management of anomalies and customer returns.
Steer the daily, weekly, and monthly performance of the fulfillment center through data-driven analysis of key metrics (e.g., Ship On-Time, On-Time Delivery, Ecommerce Acceleration <3D, Anomaly Rate, Shortage Rate).
Architect the physical and digital workflows of the fulfillment center, optimizing layout and packing methods to sustain peak performance.
Take ownership of the end-to-end delivery promise, proactively managing operational challenges and associated costs to ensure customer satisfaction.
Pilot the strategic allocation of man-hours and collaborate with store leadership to ensure omnichannel activities, including ship-from-store, are resourced for success.
Ensure the optimal management and availability of all operational resources, including consumables, by anticipating needs and overseeing procurement.
Serve as the key business owner for the order management system, ensuring its correct usage and liaising with IT relays to resolve all technical issues.
Animate the weekly and monthly sharing of all e-commerce results and insights with the digital leadership team to drive collective performance.
Drive the implementation of sustainable and eco-friendly fulfillment practices in alignment with the company's green initiatives.
Actively contribute to the Ecommerce Operations network, collaborating to update and innovate standard operating procedures (SOPs).
You have more than 5 years of experience relating to E-commerce Operations, Warehouse, Logistics.
Passionate and committed to users - Empathy, continuous self questioning, ability to learn
Ability to project and think beyond next quarter
Good communication and negotiation skills to work cross-functionally and manage multiple parties’ expectations, build relationships, persuade, and influence key partners
Adaptable, hands on and flexible in the field of a fast paced and changing environment because you manage your activity as an entrepreneur
Customer-centric with a strong Sense of Service and the willingness to make the best last mile experience
Have a mindset of cost-conscious and the ability to project and read my PnL
Strong negotiation with suppliers with the mindset of a winner and always questioning the market as Decathlon will always have the best last mile experience and cost for their users.
Analytically strong, data-driven, and able to perform analyses to identify opportunities and take proactive measures to ensure a better customer experience
Excellent problem-solving skills and out of the box thinker
Strong ability to put in place the right SOPs and ensure that these SOPs are followed
You embody our company values and demonstrate them through your actions:
Vitality
Responsibility
Generosity
Authenticity
Be a shareholder with an exclusive annual option to invest in Decathlon shares.
Provident fund.
Competitive salary.
Comprehensive group insurance: Life, Health, and Dental.
Performance-based bonuses.
Employee discount on Decathlon products.
A learning environment where you can make a real impact.
A wide range of local and global career opportunities.
