IT Operations Engineer
Bangna, Thailand (Hybrid)
Bangna, Thailand (Hybrid)
If you are looking for a promising career in the sports retail industry, then you have come to the right place. We are an international company that has opened 28 stores in Thailand over the past 10 years, and we are now gearing up to open more and more stores in Thailand. We are in search of dynamic, enthusiastic, and reliable individuals to join our team. Our company is growing rapidly and we offer exciting opportunities for personal and professional growth. If you are up for the challenge, we welcome you to join us on this exciting journey.
Responsibility 1: Develop, enrich, and take care of human capital
Embody and transmit Decathlon Purpose, Values, and Human Fundamentals in daily work.
Train and support teammates on IT systems to build autonomy.
Cooperate with Store Director and leaders to create a safe, efficient digital workplace.
Ensure compliance with all IT, safety, and data protection standards within the store.
Responsibility 2: Lead and manage in-store IT operations as an intrapreneur
Act as the main point of contact for all IT topics in the store.
Provide level 1 and level 2 IT support to teammates, ensuring quick resolution.
Manage IT assets, track inventory, and ensure accuracy for finance and fixed-asset controls.
Coordinate with vendors for technical support and incident resolution.
Implement digital tools and IT systems to improve omnichannel customer experience.
Responsibility 3: Guarantee “best in class” IT-enabled customer experience
Ensure IT equipment, networks, and systems run smoothly to support sales, payments, stock accuracy, and customer journey.
Communicate IT news, alerts, and incidents to all teammates.
Support store operations by ensuring reliable WiFi, POS, mobile devices, and store systems.
Contribute to customer satisfaction by ensuring technology works seamlessly.
Responsibility 4: Manage in-store IT performance (People / Planet / Business)
Analyze IT performance, incidents, and risks to propose improvements.
Support store activity planning through reliable system availability.
Maintain cybersecurity, access control, data protection, and system integrity.
Ensure the store follows group IT standards, processes, and sustainable practices.
Responsibility 5: Guarantee safety, security, and risk prevention
Ensure company property, IT assets, and data are secure.
Monitor risk-prevention systems and contribute to daily store safety routines.
Ensure business continuity plans and emergency procedures are in place.
Requirements
People & Culture Leadership
Able to work autonomously while collaborating well with store leaders.
Able to train and guide teammates with patience and clarity.
Technical & Operational Expertise
Strong understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs, routing.
Experience troubleshooting wireless, security, and switching issues.
In-depth knowledge of Meraki cloud platform: device management, configuration, troubleshooting.
Understanding of IT systems, cybersecurity, hardware and software environments.
Knowledge of Windows Server, Windows, macOS, Android, and common applications.
Able to manage IT projects end-to-end.
Comfortable providing fast, high-quality support.
Operational Excellence
Able to maintain accurate IT inventory.
Flexible working hours when support is required.
Strong coordination with vendors and external partners.
What Makes You a Great Fit
Goal-oriented with strong planning and follow-up.
Calm and solution-focused when solving technical issues.
Strong service mindset toward teammates and customers.
Well-organized and able to manage priorities.
Curious, eager to learn, and open to changes in technology.
Emotionally intelligent, respectful, and empathetic when supporting others.
Able to give and receive feedback objectively.
